Return / Exchange Policy
At Rope Chain LA, we are committed to ensuring your satisfaction with our products. Please read our return/exchange policy carefully.
1. Exchange Policy:
- We offer a 3-day exchange policy from the date of delivery.
- Exchanges are accepted only for items in brand-new condition, without any damage, scratches, or signs of wear.
- To be eligible for an exchange, the item must be unused and in its original packaging.
2. Returns:
- We do not accept returns.
- All sales are final.
3. Eligibility For Exchange:
- To initiate an exchange, please contact our customer service within 3 days of receiving your order.
- You will be responsible for the return shipping costs.
- The item must be sent back in its original packaging with all accompanying materials.
4. Inspection And Approval:
- All returned items will be inspected upon arrival.
- Exchanges will only be approved if the item is in brand-new condition.
- If the item shows any signs of use, damage, or wear, the exchange request will be denied.
5. Exchange Process:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your exchange.
- If approved, the exchanged item will be dispatched promptly.
6. Exclusions:
- Customized or personalized items are not eligible for exchange.
- Exchanges will not be processed for items not purchased directly from our website.
7. Contact Us:
- For exchange inquiries or to initiate an exchange, please contact our customer service at sales@ropechainla.com or (213) 394-8988.
By making a purchase with Rope Chain LA, you acknowledge and agree to abide by the terms of this return/exchange policy.
Best Regards,
Sales Team
Rope Chain LA