Frequently Asked Questions
Everything you need to know about our gold, our pricing, and your order.
Company
We're a family-owned gold chain manufacturer based in Los Angeles, making chains since 1982. Over 40 years later, we're still doing it ourselves — every rope, Milano, and Miami Cuban chain we sell is manufactured in-house, per order.
Because there's nobody standing between you and the manufacturer. Most gold chains pass through a wholesaler and a retailer before they reach you, and each one adds a markup. We are the manufacturer, and we sell direct.
That's how we hold one of the lowest costs per gram on the market without cutting a single corner on the gold or the craftsmanship. When you contact us, you're talking to the people who actually make your chain.
In Los Angeles, California — in our own facility, by our own team. Nothing is outsourced and nothing is drop-shipped.
Call or text (213) 394-8988, email sales@ropechainla.com, or use our contact form. We're an online-only manufacturer, so we don't have a walk-in showroom — but we answer fast, and you'll be speaking with the people who build your chain.
Yes. Custom work and wholesale are handled case by case. Send us the details through our contact page and we'll get back to you with pricing and a timeline.
Products & Fit
Solid gold. Always. Every chain and bracelet we make is solid 10KT, 14KT, or 18KT gold — no plating, no bonding, no hollow links, no filler. What you hold is gold all the way through, which is exactly why it holds its value.
Yes. Every piece is stamped with its karat — 10K, 14K, or 18K — so the purity is verifiable on the chain itself.
- 10K — our most durable and most affordable. Ideal for daily wear and heavier widths.
- 14K — the sweet spot, and our best seller. Richer color than 10K, still tough enough for everyday.
- 18K — the deepest, richest gold color and the highest purity we offer. Softer than 10K and 14K, so treat it with more care.
As a general guide: 18"–20" sits at or just below the collarbone, 22"–24" sits at the chest and is the most popular range for men, and 26"+ sits lower for a relaxed or layered look. A longer chain is also the safer choice if you're hanging a large pendant.
They're close, but they're approximate. Our chains are handmade, so the finished weight can vary slightly — up to about 5 grams — from the figures on our weight charts. To estimate yourself, take the grams-per-inch for your width and karat and multiply by your chain length.
See the Rope Chain, Miami Cuban, and Milano weight charts.
Diamond-cut refers to precision facets cut into the surface of the gold, which catch and throw light far more aggressively than a plain polish. It's a finish on solid gold — not a coating and not an actual diamond. We offer it across yellow, white, and rose gold.
Store it in a soft pouch or a lined box when you're not wearing it. Keep it away from harsh chemicals, chlorine, and abrasive surfaces. To clean it, use warm water, a drop of mild soap, and a soft cloth — then dry it fully. Solid gold doesn't fade or tarnish, so a chain that's cared for will look the same in twenty years.
Weight and price are the biggest tells. A solid rope chain feels dense for its size, while a hollow one feels surprisingly light. If a chain's price is far below what its width and karat should cost, it's very likely hollow. Every rope chain we make is solid gold throughout — never hollow.
Both are the same twisted rope construction. A diamond-cut rope has precise facets cut into the surface so it reflects far more light and looks brighter. The cut affects shine, not gold value — a regular and a diamond-cut rope of the same width, karat, and weight hold the same gold.
The twisted, spiral construction spreads tension across the whole chain instead of concentrating it at single points the way a flat link does. In solid gold, that makes the rope one of the most resilient chain styles for everyday wear.
- 4–6.5mm — everyday wear, pairs cleanly with a pendant.
- 7–12mm — real presence, strong worn on its own.
- 13mm and up — statement pieces, built to be noticed.
Yes. Rope chains are one of the best styles for pendants because the construction is strong and the shape sits well under weight. For a larger or heavier pendant, go with a thicker width and a slightly longer length so it hangs correctly.
Solid gold carries real material value tied to the gold market, unlike plated or filled jewelry. A solid rope chain is gold all the way through, so its worth is anchored to its actual gold content — one reason people treat these as long-term pieces rather than disposable accessories.
Solid gold doesn't rust or tarnish. What can happen is soap, lotion, or sweat building up and dulling the shine over time. A quick clean with warm water, mild soap, and a soft cloth brings it right back.
A Miami Cuban is a chain of thick, interlocking oval links that lie flat and close together. Compared to a standard Cuban, the Miami version is rounder, bolder, and heavier — the classic heavyweight look. Ours are solid gold, made to order in 10K, 14K, and 18K.
The Miami Cuban has thicker, rounder links and noticeably more weight and presence. A regular Cuban tends to be a lighter, more diamond-cut style. If you want the heavier, more substantial feel, the Miami Cuban is the one.
Solid gold, every time. A solid Cuban carries full gold weight, shrugs off daily wear, and holds its value. Hollow Cubans give you the same profile at a lighter price but dent and collapse far more easily — we don't make those.
Miami Cuban chains use a secure box-lock clasp — the signature closure for this style — which sits flush with the links for a clean, seamless look and locks firmly. Because our chains are handmade, the lock is built to integrate with the links rather than feel bolted on.
Widths under about 6mm pair nicely with a pendant or layer well. Around 7mm and up, the chain has enough presence to stand on its own. Heavier widths make a bigger statement and weigh more — which also means more gold.
Solid gold price comes down to gold content: the weight in grams and the karat, priced against the daily gold market. Because we're the manufacturer selling direct, you're not paying a wholesaler's and a retailer's markup stacked on top of that gold value.
Yes. Our Miami Cuban bracelets are made in the same widths and karats as the chains, so you can match a bracelet to your chain for a full set. See the Cuban Bracelets tab for sizing details.
Most men's Cuban bracelets fall between 7.5" and 9". Measure your wrist with a soft tape or a strip of paper, then add roughly half an inch to an inch depending on whether you like it snug or with a little movement. If you're between sizes, size up.
Yes — solid 10K, 14K, or 18K gold, same as our chains. No hollow links and no plating. A solid Cuban bracelet holds up to daily wear on the wrist, which takes more knocks than a chain does.
Yes. Order the bracelet in the same width, karat, and gold color as your chain and they'll read as a matched set. Matching a 14K yellow gold chain to a 14K yellow gold bracelet is the most popular pairing.
A good rule is to go a little lighter on the wrist than the neck. Many people match the bracelet to their chain width or step down slightly so it's comfortable and doesn't overwhelm the wrist. Heavier widths make a bolder statement and weigh more.
The same secure box-lock closure used on the chains, sized for the bracelet. It sits flush with the links and locks firmly so the bracelet stays put through daily wear.
Like all our solid gold, by weight and karat against the daily gold price. A bracelet uses less gold than a full chain, so it's a lower entry point into a solid Cuban piece — and buying direct from the manufacturer keeps the price tied to the gold, not to markups.
The Milano is a hybrid style — think of a rope chain's twist combined with a Figaro's alternating link pattern. The result is a textured, dimensional chain with a distinctive look that catches light differently than a plain rope or Cuban.
A rope chain is a continuous uniform twist. A Milano keeps that twisted texture but breaks it up with longer, alternating links, giving it more pattern and personality. The Milano tends to read as a quieter, more refined piece, while the rope is the bolder classic.
Yes. Milano chains are built with smooth edges and balanced weight so they sit flat and comfortably against the skin. In solid gold with the right karat for your lifestyle, a quality Milano is a piece you can wear for years.
You can, and the Milano's texture makes a nice backdrop for one. Keep the pendant on the simpler side — a small cross, medallion, or dog tag — so it complements the chain's pattern instead of competing with it, and make sure the pendant's bail is wide enough for the chain's width.
10K is the toughest and most affordable, 14K balances rich color with durability, and 18K gives the deepest gold color at the highest purity but is softer and needs a bit more care. For most everyday wearers, 14K is the sweet spot.
Ours are — solid 10K, 14K, or 18K, made to order. As with any gold chain, solid construction means it holds full gold weight and value rather than the empty space inside a hollow chain.
Orders & Shipping
Shipping is free on every order within the United States. No minimum, no surprise fee at checkout.
Allow 5–10 business days from order to delivery. Your chain doesn't sit in a warehouse — it gets made after you order it, which is the reason we can price it the way we do.
You'll get a confirmation email with a tracking number as soon as your order ships. We also keep customers updated directly throughout the build — it's one of the things people mention most in our reviews.
Not at this time. We currently ship within the United States only.
Reach out as soon as possible. Because every chain is made to order, we can adjust or cancel free of charge as long as production hasn't started. Once we've begun manufacturing your piece, a 15% restocking fee applies to cancellations.
Call (213) 394-8988 or email sales@ropechainla.com — we'd much rather fix the order than cancel it.
Contact us immediately — before your order ships, we can usually correct it without any issue. Once a package is in transit to an incorrect address, we can't be responsible for the delay or the loss, so please double-check your address at checkout.
Returns & Exchanges
Because every piece is manufactured to order, all sales are final and we don't accept returns for refund. We do offer a 3-day exchange window from the date of delivery.
Read the full Return & Exchange Policy.
Contact us within 3 days of delivery at sales@ropechainla.com or (213) 394-8988. The piece must come back brand new — unworn, unscratched, undamaged, in its original packaging. We inspect every returned item on arrival, and once it's approved we dispatch the replacement promptly.
Customized and personalized pieces are final and can't be exchanged. Neither can items that weren't purchased directly from ropechainla.com, or any piece showing signs of wear, damage, or scratching.
Two reasons. Every chain is built from scratch for the customer who ordered it — nothing is pulled off a shelf. And gold is priced daily, so the metal in your chain was bought at the price locked in the moment you ordered. Accepting open-ended returns would mean pricing that risk into every chain we sell, and we'd rather pass the savings to you instead.
If something isn't right with your order, call us. We're the manufacturer, and we want to solve it.
Payments & Pricing
Because gold does. Our prices are calculated from the daily market price of gold, then adjusted for the actual purity and weight of the piece you're buying. That's it — no fixed retail markup layered on top.
It means the number you see is the real, current cost of the gold in your chain plus our work. Most retailers set a price once and leave it there, which protects them when gold falls and overcharges you the rest of the time.
Yes. The price is locked the moment your order is placed. If gold climbs while your chain is being made, you still pay what you were quoted.
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. Checkout is fully secured through Shopify — we never see or store your card details.
Yes. Financing is available at checkout through Affirm and Shop Pay Installments. Eligibility, terms, and any interest are determined by the provider at checkout — you'll see the exact terms before you commit to anything.
Yes. You can add a professional appraisal to your order at checkout for $100. It's the document you'd want on file for insuring the piece.